We offer a complete range of contact center solutions designed to meet our clients’ diverse needs. Our infrastructure allows delivery of programs ranging from outbound calling campaigns to dedicated inbound services. We provide first and third-party debt collection solutions, incorporating a wide range of cost and service options that take full advantage of both domestic and international labor markets.

We partner with major companies offering a complete range of collection solutions. Our team members spend hours in development, learning how to connect with consumers in payment jeopardy, minimize conflict, and bring each situation to a resolution using a customer centric approach. Services include welcome calls, non-voice BPO services, first party collection, third party collections, and additional customized call center solutions. Our analytics team specializes in managing and analyzing customer data, enabling operations to execute efficiently, minimize risk, and provide best in class consistent results.

• AI-based analytics platform that provides propensity-to-pay and omnichannel segmentation-based collections models and strategies.
• A collections-specific workflow and dialer platform that incorporates collection strategies and predictive dialing models.
• Voice analytics provides compliance monitoring with specific regulatory solutions for FDCPA and TCPA adherence while also supporting collector effectiveness and quality assurance.
• Online payments via a web-based portal, mobile friendly payment app, customer QR code on the letters to access portal, and history of all payments available.